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What you can expect from us

What we expect from you

Late cancellations and missed appointments

If you are unable to keep an appointment please give us as much notice as possible. If you cannot attend an appointment we require at least two working days notice - we will charge for appointments that are cancelled after this time. Please respect our appointment policy as this enables us to treat all our patients on time and to run efficiently.

Treatment Plans

After a thorough clinical examination, your dentist will describe the treatment that he or she recommends, an estimate of its cost and any alternatives that are available. Any relevant risks will be discussed. Where appropriate, the dentist will use photographs and other visual aids to help explain the treatment. Please do not hesitate to ask questions – we want to be sure that you fully understand and agree with the proposed treatment. The dentist can give you some information to take home, if you’re unsure of any aspect of the treatment.

Most treatment is usually necessary to remove disease. To maintain oral health you need to follow the advice your dentist or hygienist may give you relating to your treatment. Home care plays a major role in preventing further problems and that in turn will help you keep an attractive smile, eat in full comfort and should minimise the need for future treatment. If you do not understand your part in your care, please ask for an explanation.

A written estimate and treatment plan will be provided for courses of treatment of more than one visit or courses of treatment over £150.

Please note this will not include hygienist treatment or the cost of Specialist consultations.

Paying for your dental treatment

You can pay for your dental treatment by cash, cheque, credit or debit card or by joining our monthly care plan. Please ask for our monthly care plan membership brochure in the practice or read more about paying for your dental care here. We also provide credit facilities including interest free credit on treatments over £250 - written details of this are available on request. Find out more about ways to pay here...

Emergency dental treatment

Please contact us as soon as possible during practice hours and we will endeavour to see you the same day. If you have a dental emergency out of working hours, please telephone the practice number and a pre-recorded message will give you details of the on-call dentist.