Images from Loughton Dental Centre

TERMS OF BUSINESS

Thank you for choosing the Loughton Dental Centre to provide your dental care.

We are a small team committed to providing the highest possible standard of care for our patients. An important part of fulfilling this commitment is ensuring that we work in partnership with you. This helps us understand and tend to your specific needs. Below, we describe some of our responsibilities to you and your part in your care.

Patient Acceptance Policy

We accept private patients, both adults and children.

Treatment plans

After a thorough clinical examination, your dentist will describe the treatment that he or she recommends, an estimate of its cost and any alternatives that are available. Any relevant risks will be discussed. Where appropriate, the dentist will use photographs and other visual aids to help explain the treatment. Please do not hesitate to ask questions – we want to be sure that you fully understand and agree with the proposed treatment. The dentist can give you some information to take home, if you’re unsure of any aspect of the treatment.

Most treatment is usually necessary to remove disease. To maintain oral health you need to follow the advice your dentist or hygienist may give you relating to your treatment. Home care plays a major role in preventing further problems and that in turn will help you keep an attractive smile, eat in full comfort and should minimise the need for future treatment. If you do not understand your part in your care, please ask for an explanation.

A written estimate and treatment plan will be provided for courses of treatment of more than one visit or courses of treatment over £150.

Please note we do not include the cost of specialist consultations on our routine estimates.

Paying for your dental care

We offer a range of ways to pay for your dental care:

We try to make payment as straightforward as possible. Our normal policy is that an initial payment is made at the start of treatment and then in stages at each appointment. Where dental implants, crowns, veneers, bridges or dentures are to be provided, we ask for half of the payment at the preparation appointment.

Appointment times

We provide a range of appointment times for patients including late evenings on Tuesdays and Thursdays. We are also open on some Saturday mornings. Our dentists have very full appointment diaries so if you need to cancel your appointment, please give us as much notice as possible.

Booking and Cancellation Etiquette

First Appointment

At the time of booking your first appointment you will be required to pay a 50% deposit; we accept payment from most major credit and debit card providers. In the event that you need to cancel or change your appointment we will require 2 full working days notice, failure to do this will result in you losing your deposit. There will be no refunds for non attendance.

Follow up Appointments

When booking follow up appointments a deposit of at least £50-00 will be taken to secure the timeslot. Failure to attend your appointment without the required notice will result in the loss of your deposit. When booking long appointments a proportion of the treatment cost will be taken to secure the timeslot. The amount will be discussed by your dentist.

We will endeavour to send a reminder prior to your appointment; however it is ultimately your responsibility to ensure you attend.

Preventive care

The basis of good oral health is preventing dental disease by, for example, appropriate oral hygiene measures, reducing the frequency of consumption of sugary foods and visiting the dentist when recommended. Your dentist and dental hygienist will give you lots of advice and support with caring for your teeth and gums.

Confidentiality

We take great care to ensure that our patient records are maintained in strict confidence. We have Confidentiality, Data Protection and Data Security policies. Should you wish to have further information, please let us know.

Repairs and replacements

Our dental treatment is provided to a very high standard but occasionally treatment may need to be replaced or repairs may need to be undertaken. Our practice policy is normally to provide repairs or replacements free of charge if the treatment fails within one year. Full or partial refunds may also be given. Please contact us immediately if you experience difficulty with any treatment that we have provided.

If you have any comments

We recognise that regular feedback helps us improve our services. We provide a comments and suggestions form in the reception area and we would encourage your feedback.

Compliments and Comments or complaints about the care or service you have received at the practice can also be sent to Anis Jaleel: - anis@loughtondental.co.uk
Or marked “Strictly Confidential”
Anis Jaleel
98 High Road
Loughton
Essex
IG10 4HT